Title: Customer Service Representative

Req. Id: 53168

Diegem, BE, 1831

Chevron Phillips Chemical (CPChem) responsibly manufactures chemicals and polymers the world needs, provide enriching careers and create shareholder value because we care about each other, our customers and our communities. We aim to be the premier chemical company known as the employer, supplier, neighbor and investment of choice. In Europe, our Belgian manufacturing base includes an organosulfur production site in Tessenderlo and a synthetic lubricant production site in Beringen. Our EMEA headquarters is located in Diegem, where our employees coordinate marketing and sales activities as well as logistics, finances, HR, etc. In our region, we are a team of about 350 colleagues.

Long Description

As a Customer Service Representative, you support the coordination and follow-up of various activities related to the processing of customer product requests and orders.

You play a professional support role, focusing on the administration of the order management process in accordance with established procedures and guidelines.

Key Responsibilities

As a Customer Service Representative, your responsibilities include:

Coordinate and follow up with all CPC departments to ensure timely and accurate order fulfillment, including product availability, delivery, invoicing, and documentation processing.
Ensuring the timely and accurate processing of sales orders and quotations in SAP.
Preparing export documentation accurately and efficiently for customs clearance and international shipments.
Handling returns and customer complaints.
Build and maintain strong relationships with key stakeholders, including customers, Sales Managers, Supply Chain- , and Finance teams.
Proactively communicate order progress, delivery updates, and potential issues to customers using SAP and Power BI reports
Provide Sales teams with relevant business information and analytical reports, including order status, delivery performance, and critical customer issues.
Collaborate cross-functionally and actively participate in regular stakeholder meetings to support business objectives and continuous improvement initiatives.

Profile

As a Customer Service Representative, you meet the following requirements:

1–3 years of experience in an international environment.
Strong computer skills, including knowledge of SAP, Microsoft Office (Excel, Teams, Power BI, etc.).
Knowledge of Incoterms and payment terms (e.g., Letters of Credit).
Experience in administrative support and customer service.
Excellent communication skills and the ability to manage multiple priorities effectively.
Strong problem-solving abilities and a proactive mindset.
A helpful team player who is comfortable working in an open-office environment.
An independent worker with a hands-on attitude and a strong focus on accuracy and detail.

Education Requirements

Bachelor's degree or equivalent through relevant experience.

Language Requirements

Excellent command of English.
Knowledge of Italian, Spanish, or any other language is considered an asset.

Performance by design. Caring by choice.™

We want to be the place where people want to work. That’s why we particularly focus on safety, mutual respect, integrity and a performance-driven environment. To be the employer of choice, we offer:

Career Growth

We offer exciting career opportunities, whether you want to grow within your function, extend your knowledge across different levels or would like to grow into a managerial role.

Engaging Culture

We continue to build a diverse, equitable and inclusive workplace where diversity of thought is valued.

Well-Being

The well-being of our employees is essential to our success. We encourage a healthy lifestyle and offer amenities such as ergonomic work areas and social activities.

Generous Compensation & Benefits

We offer competitive salaries and benefits, including extra-legal benefits like insurance plans, safety incentives, vouchers, annual bonus and additional holidays.