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Customer Account Coordinator

Date: Nov 23, 2021

Location: USA: Plano, TX, US, 75093

Company: CPChem

You may not realize it, but you’ve likely used a product today made possible by the plastics and chemicals manufactured by Chevron Phillips Chemical. From medical supplies and electronics to food packaging and cosmetics, we create the building blocks for more than 70,000 consumer and industrial products.

 

Even as a global company with 5,000 employees, we maintain a “small company feel” and uphold a culture of respect, diversity, and inclusion. Ask any Chevron Phillips Chemical employee what they like best about their job, and universally, the answer is “the people I work with!” We value work-life balance, and love to see our employees thrive both professionally and personally. There has never been a better time to work for Chevron Phillips Chemical. If you’re ready to grow with us and become part of our vision of being the premier Chemical Company, apply today!

 

Purpose/Introduction

Performance Pipe, a Division of Chevron Phillips Chemical Company LP, a multi-plant manufacturer of polyethylene pipe and extrusion products throughout the U.S., is currently seeking two Customer Account Coordinators located at our Plano, Texas office. The principle duties will include, but will not be limited to, working closely with Territory Sales Managers to maximize profitability, and manage the sales cycle from quote inquiry to order fulfillment and invoice payment for our markets as follows: 

Responsibilities

  • Develop and issue product pricing information and customer quotations with a delegation of authority (DOA) up to $1MM (20%)
  • Contact assigned customers to solicit sales, respond to inquiries/lead time requests, and advise as to product availability. (20%)
  • Daily communication with territory sales manager to identify key accounts and projects to follow up on to generate business within territory pricing guidelines (5%)
  • Manage orders from order placement, receipt of product, invoicing, and account settlement (35%)
  • Reconcile and ensure accuracy of customer purchase orders against quotes.  Advise appropriate parties (Customers, Pipe Plants, Sales, etc.) of exceptions/deviations. (10%)
  • Liase with plant, 3rd party vendors and transportation partners to coordinate deliveries (10%)
  • Supporting activities:
    • Foster supplier, vendor, and customer relationships (ongoing)
    • Manage inventory through order delivery date requests to assure product is turning and monitor and expedite shipments as needed
    • Utilize applicable SAP system elements
    • Investigate, analyze, and resolve problems
    • Provide coverage for team members
    • Position will require some accessibility outside of normal business hours
  • Travel required (less than 10%)

Required Qualifications

  • Bachelor's degree or high school diploma/GED with a minimum 5 years of experience in customer service and sales negotiations is required
  • Excellent communications skills (verbal and written)
  • Strong problem solving and multi-tasking capabilities as well as a proven ability to work effectively in a team environment that is passionate about serving customers and building a healthy business
  • Computer skills including SAP and Microsoft Office (Word, Excel, and Outlook) are a must

Preferred Qualifications

  • Knowledge of polyethylene pipe products is essential

 

Chevron Phillips Chemical offers competitive salaries, a comprehensive benefits package and at most locations, alternate work schedules. To learn more about Chevron Phillips Chemical and to be considered for a position, please visit us online today at www.cpchem.com.

 

Paper resumes will not be accepted. All job seekers must go to the web site to be considered for positions. If you are interested in applying for this position and need an accommodation to apply, please contact our Human Resources Service Center at 1-800-446-1422, option 4.

 

Chevron Phillips Chemical Company is an Equal Opportunity / Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status or marital status.

 

To all recruitment agencies: We are not responsible for any fee related to unsolicited resumes from 3rd party staffing and recruiting agencies (whether submitted through this website or sent directly to employees) unless a written agreement is in place between the agency and Chevron Phillips Chemical Company LP (“Company”) and an authorized Company representative makes a written request to the agency to assist with this requisition. Similarly, no fee will be paid for candidates who apply and claim to be represented by an agency. Any unsolicited resumes, CVs, or other candidate information submitted by an agency will become the property of Company, and no fee will be paid in the event such candidate is hired.

 

Travel Requirements: Up to 10%

Eligibility for Relocation: No

Closing Date: 12/07/2021


Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: ERP, Outside Sales, SAP, Fulfillment, Technology, Sales, Operations